(904) 270-9523

Thank you for choosing us! Below are our cancellation, rescheduling and flight restriction policies.  Please note that your purchased ticket bought directly from JAX Helicopter Tours expire after 12 months of purchase.

CANCELLATION POLICY

  •  24-hour cancellation noticed is required for full refund of purchased ticket(s), Groupon Voucher, or booking fee.  If you cancel the day of the flight we reserve the right to charge a $50 booking fee and return the balance, full Groupon Voucher, or Adrenaline Voucher value.


RESCHEDULING POLICY

  • There are no rescheduling penalties.  Just text us at our business number with your name and schedule tour and provide us two days and hours and you are done.  We will send you a confirmation as soon as we process it.


RESTRICTION POLICY

  • The flight may be canceled or delayed due to weather, minimum occupancy restrictions and/or mechanical issues.
  • Groupon Vouchers will be redeemed upon booking.
  • No smoking is allowed in the office or the helicopter.
  • R44 Helicopter 285 lbs max weight per passenger. Group may not exceed 650 lbs.  
  • Photos are taken once and may not be retaken. Photos will be sent to your email by the end of the next day (all photos are deleted once they have been sent to your provided email).
  • Children must be 2 years and older and accompany by a parent or guardian.
  • Safety is our number one priority! JAX Helicopter Tours reserve the right to cancel a flight due to passenger intoxication or signs of intoxication, passengers who show signs of sickness, weather, minimum occupant restrictions and/or mechanical issues. Passengers will be rescheduled to a later time and/or canceled at no additional fee.
  • Must be 21 years old and older to drink alcohol in any or our romantic flight options.​​

WE MAINLY FLY BY APPOINTMENT, HOWEVER PLEASE GIVE US A CALL IF IN THE AREA. 

CLICK ON THE BELOW TO BOOK YOUR APPOINTMENT TODAY

Feel Free to Text or Email  Us: customer@jaxhelicoptertours.com

Enjoy your journey

PLEASE NOTE THAT THERE IS A 285 lbs. WEIGHT LIMIT PER PERSON PER SEAT